Question 1

Visual Search

Accepted Answer

You can look up styles by uploading your own image or screenshot to Visual Search in the H&M app.HOW TO USE VISUAL SEARCH: Open the H&M app on your smartphone Tap the camera icon on the top right corner Snap or upload a photo from your library Crop the image if you want to set focus on a specific area Tap search to upload your photo or screenshot View a list of similar or matching items in stock at hm.com Filter or sort to refine your search result  Download H&M app (iOS)Download H&M app (Android)

Question 2

Scan

Accepted Answer

Find an item by scanning the barcode with our ‘Scan’ featureHOW TO SCAN Open the H&M app on your smartphone Tap the scan icon (barcode) on the top right corner Direct your smartphone towards the price tag of the item you want to know more about To scan the item, make sure to fit the barcode in the frame The product page will appear if the scanned item is available at hm.com If available, you can buy the item online or check if it’s available in any of our stores by using the “Find in store” feature.  If the item is unavailable online, you will receive a notification message on your screen  Download H&M app (iOS)Download H&M app (Android)

Question 3

Find in-store

Accepted Answer

Check store availability near you with our ‘Find in-store’ featureHOW TO USE FIND IN STORE: Open the H&M app on your smartphone or visit hm.com on any device Navigate to the item of interest Locate “Find in store” on the product page. “Find in store” is located below the color swatch (Please note, if the item is sold out in store or only available online, the Find in store button will be greyed out). Select “Find in store” Search by text or map to check the items store availability in a specific area, city or store. View a list or map view of all the stores that have the item in stock. Here you’ll also see which sizes that are available in each store, as well as the opening hours and address.  Please note that items can sell out quickly and the stock inventory is just an estimate.  Please visit the store to confirm.

Shopping online

Locate garments

Ordering online