Coronavirus FAQ’s | Customer Service | H&M
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STAYING SAFE

In accordance with the latest government guidance, our stores across Ireland are open. We look forward to welcoming you to shop safely with us.

As always, we are committed to serving you on hm.com. To make your shopping experience as worry-free as possible, we are currently offering free delivery & returns on all hm.com orders.

See you soon!

H&M

 

  • Our stores in ireland are open and we look forward to welcoming you to shop safely with us. 

    Please keep an eye on our Store Locator to find out what time your local store is open.

  • The health and safety of our customers and colleagues continues to be our number one priority, and we will continue to comply with the government’s guidance on managing the risk of Covid-19 in our stores and taking all the necessary steps involved. We ask that customers wear a face covering in stores where it is required to do so.
  • In line with COVID secure guidelines, all fitting rooms are open and available during peak hours. 

    However we are operating with some measures still in place, these include:

    • Hand sanitiser stations
    • Regular cleaning throughout the day
    • Separate rails for the customer to place unwanted garments and accessories.

    To ensure safe usage of our fitting rooms, please follow the guidance below and listen to our team members' instructions. 

    • Whilst waiting for a cubicle, stand in line on your own, maintaining a safe distance from the next customer. 
    • Please wait to be called forward by a member of our team. They will show you to an available cubicle. 
    • Max 1 person per cubicle. We cannot allow anyone to wait within the fitting room area
    • Bring all garments out of the fitting rooms on their hangers and place them on the designated racks. ​
    •  

      If a fitting room is not available or open when you visit, please purchase and try your pieces on at home. You can easily return any unwanted items within our 28 day return policy. ​ 

  • Garment Collecting services are available in all our stores. Please take your bag of recycling to one of our Cash-Only tills where our colleagues will direct you to the nearest garment collecting box.

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