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Some items in your shopping bag may not be available at this store. To have them shipped to you instead, change the delivery method on the checkout page.

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To change or add a new ID method, you can easily remove an existing one.

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You can apply discount codes in the checkout process

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Pick-up in Store

Due to size and weight, shipping and return fees apply.

Ships separately due to its size. Shipping and return fees apply.

If you can’t find your district in the drop-down list, select “other districts“ and type your district in the Address 1 field

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Find your 6-12 digits Personal account number on your DHL customer card or the DHL app.

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Apologies, some items are unavailable but can be shipped. Please edit delivery details in the next step.

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ORDER DETAILS

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To be able to refund your returns for orders paid on delivery, please fill in your bank account details in the form below.

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Store purchase

You have 30 days from the date in this receipt to return or exchange the products you have purchased.

The refund will be made via the same payment method that was used for the initial purchase, except in the case of a gift receipt, in that case the refund will be made via a Merchandise Card. For the return it is essential to present this receipt and that the product is in the same conditions of purchase. For hygiene reasons, changes, returns of earrings, cosmetics, and underwear are not allowed. Returns are not accepted from the sale of Gift Cards or Merchandise Cards. Returns or exchanges can only be made in the same country of purchase. This guarantee does not affect consumer rights. To manage the issuance of your invoice send an e-mail to: invoice@hm.com⏎ We inform you that the data controller of the personal data you provide is Hennes & Mauritz, S.L. Your personal data will be processed in order to manage your purchase. Personal data will not be transferred to third parties, except legal obligation. The legal basis of the processing the performance of a contract. You have the right to access, rectify and erasure the data, as well as other rights, as detailed in the additional information on Data Protection, which you can consult at

STORE PURCHASE

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Some items in your shopping bag may be unavailable at this store location. To have them delivered to your door instead, please change the delivery method during checkout.

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About the H&M Gift Card

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Merchandise Return Card