Question 1

WHAT DELIVERY OPTIONS DO I HAVE

Accepted Answer

STANDARD DELIVERY  Members get free delivery on orders SDG 59 and above, while Plus Members enjoy free delivery with no minimum spend; non-members pay SGD 6 per order. Delivery charges remain the same regardless of your order’s size and weight. If your order requires multiple deliveries, you won’t be charge extra. Please note that prices may vary between online and in-store purchases.Your order will be delivered to your home or a chosen address within 1-3 business days. Please note that we do not offer delivery to any of our physical stores – click & collect services are currently unavailable.You can update your delivery address during checkout. All items are shipped from our warehouse in Malaysia, so delivery times may be slightly longer during busy periods like sales.

Question 2

Who will deliver my package?

Accepted Answer

H&M online delivery is handled by Zalora Express. You will receive an email or SMS prior to your parcel delivery from our partner.

Question 3

How do I track my package?

Accepted Answer

Once we begin packing your order, you’ll receive a shipping confirmation email with delivery details and a tracking link.