Returns & refunds

The customer are welcome to process a return for any defective products in two conditions however CS to need to send an email to Zalora WH to check if the return is possible since WH need to check first from their end if the damage was made before or after the delivery.

Discount coupons and codes are valid for one-time use only. If any items from your order are returned, the discount coupon or code will not be eligible for reuse, and you will be refunded the amount paid for each item. We appreciate your understanding.

We do not offer exchange; however,  you can return any unwanted items for a refund and place a new one

H&M partners with a wide range of carriers across various markets. In Singapore, Zalora Express.  will handle the collection of your return package. To arrange a home collection, customer may book through our Digital returns in the website or APP.

No Specific time but Time range is from 09:00AM - 06:00PM

Return process typically takes up to 14 days to complete from the date of mailing.

Once home collection is processed we we will tag it as failed and send email to Zalora WH with the correct address

You may leave your return in a secure location or designate someone to hand it over to the courier team on your behalf, provided you have informed the Zalora Express team of the designated drop-off location. 

We do not have an option for drop off. Only our partner carrier will come and collect the returning items.