Most of our stores have reopened based on advice and recommendations from governments and the relevant authorities in each of the provinces that we operate in. To see if your local H&amp;M is open, please check our&nbsp;<a href="https://www2.hm.com/en_ca/customer-service/shopping-at-hm/store-locator.html">Store Locator</a>. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.

<ul>
 <li>Please visit our&nbsp;<a href="https://www2.hm.com/en_ca/customer-service/returns/online-purchases.html">Online Returns</a>&nbsp;or&nbsp;<a href="https://www2.hm.com/en_ca/customer-service/returns/store-purchases.html">Store Returns</a>&nbsp;page for more details.</li>
</ul>

You are always welcome to return or exchange for free in any H&amp;M store in Canada. You have 30 days to decide if an item is right for you. Please visit our <a href="https://www2.hm.com/en_ca/customer-service/returns/online-purchases.html" style="background-color: rgb(255,255,255);">Online Returns</a>&nbsp;<span>page for more details.</span>

No, our Garment Collecting service is closed for the moment. As soon as we have the capacity, we'll be happy to take care of all your unwanted garments and textiles.&nbsp;

Yes, we’re currently open at hm.com and in all our stores.

Our delivery services are also working hard to adapt during this time, including maintaining a safe distance when delivering parcels, offering safe pickup locations, and not requiring a signature for packages.

Please confirm your shipping address in the checkout stage. We are unable to make any changes after an order is placed.

Due to increased safety measures we're taking, processing returns is taking longer than expected. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method.

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