Question 1

Are your stores still open?

Accepted Answer

Most of our stores have reopened based on advice and recommendations from governments and the relevant authorities in each of the provinces that we operate in. To see if your local H&M is open, please check our Store Locator. In order for you and our staff to feel safe, we kindly ask you to keep the safety measures provided by the local authorities in mind.

Question 2

Have you extended the return period?

Accepted Answer

Please visit our Online Returns or Store Returns page for more details.

Question 3

Can I return online purchased items in store?

Accepted Answer

You are always welcome to return or exchange for free in any H&M store in Canada. You have 30 days to decide if an item is right for you. Please visit our Online Returns page for more details.

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