Resell FAQ | H&M

Qualitative clothing from the current season. 

High end brands such as: Ganni, Daily Paper, Michael Kors, Tommy Hilfiger, Armani  

Premium brands such as: Massimo Dutti, All Saints, Scotch and Soda, Adidas  

And other brands such as: Zara, Monki, Mango, Asos, Topshop, ARKET, COS, & Other Stories  

Items with holes, loose seams, pills or discolored items  

Traditional or culturally appropriate clothing  

No fur or exotic skins  

No children's clothing  

And absolutely no counterfeit we don’t stand for it and will remove it.  

For us quality and style come first, please make sure you read the above list and make sure your items are washed and clean when you bring them. 

Seller owns the Item and has the right to freely transfer them to H&M. 

The Item is original and do not infringe upon any other party’s rights. 

The Seller remains the owner of the items until sold by H&M, at which time H&M takes flash title of the Item (to allow for VAT reporting) before the ownership passes to the customer.  

H&M reserves the right to finally set the sales price. 

H&M will charge a commission on Item sold, which amounts to 60% of the sales price. 

Seller will receive 40% of the sales price of each product sold through H&M. 

Item will be available for sales in store for a period not to exceed five (5) weeks. 

If the Item is sold, Seller will get a confirmation email and the compensation will be paid out to the bank account Seller has provided. Payments of compensation will be made during the first week after the applicable month when the item was sold. Seller is responsible for reporting any income in accordance with applicable laws and regulations

If the Item is not sold, Seller will receive an email with a request to either pick up the Item in the store within seven (7) days from the time the email notification was sent, or to donate the item to H&'s textile collection. If the item has not been picked up within the seven (7) day period, the Item will automatically be donated through H&M's textile collection unless otherwise agreed via email between the Parties.  

H&M will take responsibility for the Seller’s Item during the sales period in the H&M store, however Seller acknowledges that reasonable wear and tear related to the product is expected and H&M cannot be held liable for such reasonable damage to the product. H&M assumes responsibility once the Seller has signed these terms and conditions and the product has been accepted by the store. For the avoidance of doubt, if, by the end of the applicable sales period an item cannot be found, due to lost, theft or a force majeure event in store, such as but not limited to fire, flooding, store damage etc,  then Seller will receive payment as if the product had been sold. Seller will receive the agreed compensation in accordance with the terms for payment in this agreement. 

Seller’s account information will be handled in accordance with the Privacy Notice. H&M will automatically delete the Seller’s app account after the Seller has been inactive for a period of twelve (12) months. Bank account details will be deleted two (2) weeks after the payment of the last sale has been made to the Seller.  

H & M Hennes & Mauritz Netherlands BV is primary responsible for the processing of personal data within the scope of In-store shopping.

We use the personal data we obtained from you when using Resell. We use this data to register the sales. For this we need your contact and bankdata to pay your commission. 

We use your personal data in the context of Resell be able to process your purchase and payment transactions. 

Payment data collected for the purpose above will also be used, under certain conditions and limitations, business development and analytics purpose and to detect fraud and thefts in connection with sales and to comply with applicable laws. 

We share your personal data within the H&M Group whenever necessary to fulfil the intended purpose. For the same reason, personal data is also shared with suppliers carrying out certain tasks on our behalf, such as order fulfillment and payment processing. H&M is always fully responsible for its suppliers. 

Except as explicitly stated herein, we never pass on, sell or swap your data to any third parties.

When making products and services available to you H&M will process your personal data necessary for concluding a contract with you and to fulfil any obligations derived from that contract, whether the contract refers to a purchase transaction, or the use of other services provided by us or by third parties.

The processing of your personal data for camera monitoring purposes is based on our legitimate interest as a business.

We will keep and process your personal data no more than necessary for us to perform our contractual obligations, with at the least until the Resell agreement is ended. We only use your bankdata until we know that you received your commission, after which it will be deleted immediately. You can read more about why and how You can read more about why and how the H&M Group re-use personal data under each section in this privacy notice.