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QUICK LINKS

I want to know where my order is

Enter the order number found in the order confirmation email

I want to return something

Register returns easily online. All you need is the order number found in the order confirmation email, and the email address used when placing your order.

Chat with us 

You can speak with our chatbot 24/7 for answers to frequently asked questions and be put through to a live agent if you need more help during the opening hours below. 

Monday – Friday: 8am – 10pm
Saturday – Sunday: 8am – 6pm

 Call us 

03 44 736 9000
Calls from a UK landline will be at the basic national call rates. Mobiles may vary, please check with your provider.

Call Opening Hours

Monday - Friday: 8am - 9pm
Saturday: 9am - 6pm
Sunday: 9am - 5pm

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Klarna - If you have any questions regarding your payment, please contact Klarna customer service.

If you have placed an order using our H&M instalment credit option and wish to make a complaint, please click here
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