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I want to know where my order is

Enter the order number found in the order confirmation email
I want to return something

Register returns easily online. All you need is the order number found in the order confirmation email, and the email address used when placing your order.
Register a return

Chat with us 

You can speak with our chatbot 24/7 for answers to frequently asked questions and be put through to a live agent if you need more help during the opening hours below. 

Monday – Friday: 8am – 10pm
Saturday – Sunday: 8am – 6pm

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03 44 736 9000
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Saturday: 9am - 6pm
Sunday: 9am - 5pm

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Klarna - If you have any questions regarding your payment, please contact Klarna customer service.

If you have placed an order using our H&M instalment credit option and wish to make a complaint, please click here. 
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