No, we have closed our stores for the moment to ensure the safety of our staff and customers. Please keep an eye on our Store Locator to find out when we have re-opened.

Yes, we’re currently open at hm.com, offering free standard delivery and free & a flexible extended return period of 100 days to our customers. Please be aware that due to high demand and the additional health and safety measures now in place to protect our logistics teams, our deliveries are taking a little longer to reach you.

To give you flexibility, we have extended our returns period from 28 days to 100 days to give you more time to arrange your return.  

You can make a return via Royal Mail (Post office), via Drop off point at a Hermes parcel shop / Collect+ or via Hermes courier. Until further notice we are unable to offer online return to stores.  

If you made your purchase in store, we have extended the return period to 100 days. 

We are doing everything we can to process returns as soon as possible. With our additional health & safety measures and increased demand, this might be a little longer than usual.  

We aim to refund all online orders within 14 days of you returning the items. You will receive an email once your return has been processed at our warehouse and then you will be refunded to your original payment method. 

Yes, we have extended our return policy from 28 to 100 days for both online and store purchases.

Our couriers are working hard to adapt during this time including maintaining a safe distance when delivering parcels, no need to sign for parcels and also offering safe place locations.

Due to high demand and the additional health and safety measures now in place to protect our logistics teams, our deliveries are taking a little longer to reach you. Standard delivery is expected within 6-9 days.

If your parcel is still out for delivery you can arrange for a courier to deliver to a neighbor or safe place via the Hermes portal or Yodel portal. Check your shipping confirmation email for your tracking number.

A our physical stores are currently closed, any uncollected parcels will be returned to our warehouse and a refund will be issued to you. You can place a new order to your home address should you wish, as our online store is still open.

Your parcel should be waiting for you when you are able to collect it. Don’t worry, we have extended our return policy to 100 days to ensure you have plenty time to make your mind up.

When you place an order, a reservation is placed on the total amount ready to be debited when we dispatch your order. Due to the longer processing times at the moment, the bank reservation can sometimes 'drop off' looking like a refund. Please do not worry, we will still collect the amount upon dispatch of your order, we are sorry for any confusion. Please check My Account for the current status of your order.