In line with COVID secure guidelines, all fitting rooms are open and available during peak hours. However we are operating with some measures still in place, these include:

• Hand sanitiser stations
• Regular cleaning throughout the day
• Separate rails for the customer to place unwanted garments and accessories.

To ensure safe usage of our fitting rooms, please follow the guidance below and listen to our team members' instructions. 

• Whilst waiting for a cubicle, stand in line on your own, maintaining a safe distance from the next customer. 
• Please wait to be called forward by a member of our team. They will show you to an available cubicle. 
• Max 1 person per cubicle. We cannot allow anyone to wait within the fitting room area.
• Bring all garments out of the fitting rooms on their hangers and place them on the designated racks. ​

If a fitting room is not available or open when you visit, please purchase and try your pieces on at home. You can easily return any unwanted items within our 28 day return policy. 

Garment Collecting services are available in all our stores. Please take your bag of recycling to one of our Cash-Only tills where our colleagues will direct you to the nearest garment collecting box.

Instead of paper vouchers, our conscious vouchers have now gone digital! When using the garment collecting programme, H&M Members will receive Conscious points, and a digital voucher, which will be available in your H&M Membership account. Not a member yet? You can join today for free here.

For more information on conscious points or garment collecting please visit here or ask a member of our team in store.