We will be operating with a limited number of open fitting rooms. To ensure safe usage, please follow the guidance listed below and listen to our team members' instructions. ​

•Whilst waiting for an available cubicle, stand in line on your own, maintaining a safe distance from the next customer.​

•Please wait to be called forward by a member of our team. They will show you to an available cubicle.​

•Max 1 person per fitting room. We cannot allow anyone to wait within the fitting room area.​

•Bring all garments out of the fitting rooms on their hangers and place them on the designated racks.​

In the event a fitting room is not available, please purchase and try your pieces on at home. You can easily return any unwanted items within our 28 day returns policy. ​

Where our stores were closed or you were unable to travel to them, we have extended our return policy so you can return store purchases within 28 days once the local restrictions have ended.

For our English and Welsh stores that reopened on 12th April, you will have until 9th May to eturn any purhases bought prior to store closures.

For our Scottish stores that reopened on 26th April, you will have until 23rd May to return any purhases bought prior to store closures.

For our Northern Irish stores that reopened on 30th April, you will have until 27th May to return any purhases bought prior to store closures.

Garment Collecting services are available in all our stores. Please take your bag of recycling to one of our Cash-Only tills where our colleagues will direct you to the nearest garment collecting box.

Instead of paper vouchers, our conscious vouchers have now gone digital! When using the garment collecting programme, H&M Members will receive Conscious points, and a digital voucher, which will be available in your H&M Membership account. Not a member yet? You can join today for free here.

For more information on conscious points or garment collecting please visit here or ask a member of our team in store.