These Terms and Conditions (the “Terms”) are applicable when you join the H&M Live streaming Chat (the “Chat”) provided by H & M Hennes and Mauritz GBC AB (“H&M”). These Terms apply during a Session and terminates as soon as the User stops using the Chat or the Session ends.  

1. Definitions
“User” or “you” means you as a consumer, when you join and use the Chat.
“Content” means all data and information which is uploaded, published and transferred through the Chat by you as a User.
“H&M”, “we” or “us” means H & M Hennes & Mauritz GBC AB that provides the Chat.
“Session” means the time period during which you as a User can use the Chat. 

2. The Chat
H&M grants the User a non-exclusive, non-transferable, personal use only, limited, revocable end-user license to connect to and use the Chat during the Session. 

The use of the Chat is at the sole risk of the User and the Chat is provided on an “as is” and “as available” basis.

H&M does not warrant that (i) the Chat will meet your requirements or expectations, (ii) the Chat will be delivered uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Chat will be accurate or reliable, (iv) any errors in the Chat will be corrected.

Technical support is provided on a best-effort basis by our Customer Service.

H&M may stop, remove, modify, or add to the Chat (or features within the Chat) at H&M’s sole discretion. Any new, changed, or removed features are subject to the Terms.

3. User responsibilities 
The User must be over the age of 16 to join and use the Chat.

The User is liable for using the Chat in accordance with these Terms and for the intended purpose.

Access to and use of the Chat requires the User to be connected to the Internet and to use technical equipment suitable to connect to the Chat from time to time. The User is responsible for the network connection required to use the Chat.

You undertake not to use the Chat in a way that the equipment used to provide and use the Chat or other data communication is prevented or disrupted. The User shall not force or circumvent any electronic obstacles or protection that has been implemented to protect the Chat. The User shall not in any way modify, decompile, reverse engineer, disassemble, employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) or reproduce the Chat. The User undertakes not to try to gain access to information that is included in the Chat or in any third party system connected to the Chat to the extent such information is not publicly available or intended for the public.

The Chat is open for all that participate in the Chat, which means that all participants will see your comments.

You must refrain from any comments which may constitute harassment, defamation, abuse, threat, racism, sexism or make comments that induce or promote actions which may be illegal. 

You may not spam or use CAPS excessively and you must use a civil tone in all your 
posts/messages and refrain from using profanities or curse.

Advertising is forbidden including advertising for other chats, blogs, or any social media.

You are solely responsible for the comments you post, and you agree to indemnify and hold us harmless for any cost and/or damages, including damages for copyright infringement, that we incur as a result of your comments.

You acknowledge and agree that we, at any time and without informing you first, may delete your comments and/or ban you from the Chat if we in our discretion determine that (i) you post comments that we must, under current legislation, delete, (ii) violate these rules or (iii) your comments in any other have a negative influence on the Chat.

H&M owns the right to use the Content in order to e.g. improve, develop and amend the Chat, and to produce statistics and other information for the purpose of improving and developing the Chat. 

H&M reserves the right to immediately bar access to the Chat of any User who violates this provision or any other provision in these Terms.

4. H&M’s liability, governing law and disputes
H&M shall not be liable for (i) disruptions caused by the User’s use of equipment or software, (ii) disruptions caused by the User’s amendments or adjustments of the Chat, or as a result of other circumstances outside H&M’s control, or (iii) inaccessibility or disruption of the Chat caused by the User’s network connection.

These Terms are governed, interpreted and applied in accordance with the laws of Sweden. However, if the User is resident in another country than Sweden these Terms can be subject to mandatory consumer protection laws and regulations in force in the country of residence which may provide the User additional rights.

If you have a complaint regarding the Chat please contact our Customer Service. If H&M and you are not able to settle the complaint directly you can submit your complaint to the EU online dispute resolution platform at http://ec.europa.eu/consumers/odr/.

In the event that a solution cannot be reached the competent authorities to settle the matter are the courts in the country of the User’s residence.

Amendments to these Terms may be done from time to time. Therefore, make sure to visit them every time before you join the Chat.

5. Company information
H & M Hennes & Mauritz GBC AB
Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden
Registered number: 556070-1715

12 06 2020