Free Standard Shipping (regularly $5.99) applies to:

• Member orders over $40
• Non-member orders over $60
• All Plus Member orders

Become a member for free—Find more info on our Loyalty Program here!

Standard Shipping Within 3-5 Business Days)

Your order will be delivered within 3-5 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods.

Shipping Availability
Delivery is available in the US only. We also ship to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, however, additional time required for delivery. Orders may be subject to delivery restrictions based on the item type, weight and size. P.O. box delivery is available.

Certain items have transportation restrictions and cannot be shipped to some locations. Read more here .

For our Terms of Use, click here .

Expedited Shipping is only available in New York City and Chicago

Free Expedited Shipping (regularly $5.99) applies to:

• Member orders over $40
• Non-member orders over $60
• All Plus Member orders

Become a member for free—Find more info on our Loyalty Program here!

Expedited Shipping Within 3-5 Business Days
Your order will be delivered within 3-5 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods.

Shipping Availability

Expedited shipping is not available for H&M HOME furniture orders. In this case, your order will be downgraded to Standard Shipping.

Please note, this option may not be available depending on which warehouse fulfills your order. We apologize for the inconvenience.   

Express Shipping Within 2-3 Business Days

Your order will be shipped within 2 to 3 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods.

Shipping Availability
Delivery is available in the US only. We also ship to US Territories, Alaska, Hawaii and APO/FPO/DPO, however, additional time required for delivery. Orders may be subject to delivery restrictions based on the item type, weight and size. P.O. box delivery is available.

Certain items have transportation restrictions and cannot be shipped to some locations. Read more here.

Express shipping is not available for H&M HOME furniture orders. In this case, your order will be downgraded to Standard Shipping.

For our Terms of Use, click here.  

Please note, this option may not be available depending on which warehouse fulfills your order. We apologize for the inconvenience.   

Next Day Shipping Within 1-2 Business Days

Shipping within 1-2 business days for orders placed before 2 pm ET

Orders placed by 2 pm ET Monday to Thursday will arrive the next business day (Monday to Friday). Orders placed after 2 pm ET on Thursday will be delivered on Monday. Orders placed after 2 pm ET on Friday or anytime on Saturday and Sunday will be delivered on Tuesday at the latest.

Shipping Availability

Next Day Shipping may not be available during peak selling periods. Delivery is not available for P.O. boxes, Alaska, Hawaii, US Territories, and APO/FPO/DPO addresses.

Certain items have transportation restrictions and cannot be shipped to some locations. Read more here.

Next Day Delivery is not available for H&M HOME furniture orders. In this case, your order will be cancelled and you will be refunded.

For our Terms of Use, click here.

Free Shipping to UPS Access Point™ (regularly $5.99) applies to:

• Member orders over $40
• Non-member orders over $60
• All Plus Member orders

Become a member for free—Find more info on our Loyalty Program here!

UPS Access Point™ Shipping Within 3-5 Business Days

Your order will be delivered within 3-5 business days to the UPS Access Point™ location of your choosing. UPS will notify you via email when it's ready for pick-up. You will have 7 calendar days to retrieve your package.

Shipping Availability
Delivery is available in the US only. Orders may be subject to delivery restrictions based on the item type, weight and size.

UPS Access Point™ is not available for H&M HOME furniture orders. In this case, your order will be cancelled and you will be refunded.

What is UPS Access Point™?
UPS Access Point™ allows you to pick-up or drop off packages at neighborhood retailers, UPS stores or self-service lockers near your home.

How does it work?
At checkout, select “UPS Access Point” as your shipping method and enter your ZIP code. A list of your nearest participating locations will appear in a drop-down menu. Choose one and complete your purchase as usual.

When your package is delivered, UPS will notify you via email that it's ready for pick-up. A valid photo ID is required, refer to email for full identification requirements.

You'll have 7 calendar days to retrieve your package. After 7 days, the package will be sent back to our warehouse and a refund will be issued.

Are there size limitations?
Packages can be no larger than 44 lbs. and a maximum size of 130 inches combined length and girth or 38 inches on the longest side.

For self-service lockers, packages can be no larger than 44 lbs. and a maximum size of 22 inches x 21 inches x 16 inches. If a package is too large for the locker, UPS will notify you via the phone number on the label to arrange an alternative delivery point. If you cannot be reached, the package will be returned to H&M's warehouse and a refund will be issued.

Free Shipping to Ship to Store (regularly $5.99) applies to:

• Member orders over $40
• Non-member orders over $60
• All Plus Member orders

Become a member for free—Find more info on our Loyalty Program here!

Ship to Store Within 3-5 business days

We offer Ship to Store in select stores only. Just choose Ship to Store at checkout as your shipping option. You will receive confirmation by text message and email when your parcel is ready for pick-up. Your parcel will arrive to the selected store within 3-5 business days, Monday-Friday. You have 7 days to collect your parcel from the date it arrives to the H&M store, just remember to bring your pickup code as we are not able to hand over your parcel without it. You can search for the closest location in the checkout by typing in your zip code or city.

Shipping Availability

Ship to Store Delivery is not available for H&M HOME furniture orders. In this case, your order will be cancelled and you will be refunded.

Order before 4pm for same-day pickup. We will send you an email and text message when your order is ready for pickup.

Please note, for the time being, this service is only available in select store locations only. We are working on expanding this service to a store near you!  To check if Free In-Store Pickup is an option for you, check the product page of the item you’re interested in. All eligible products will have the option "Free same-day pickup in-store" noted on the product page.

By placing an in-store pickup order, you agree to H&M’s Terms of Use and Privacy Policy found here and here, respectively.

Please note that all Free In-store Pickup orders can only be returned in stores. To learn more about this service and for FAQs, click  here.

For select stores, yes!  To see a list of stores offering these services, click the “Ship to Store” or “Free In-store Pickup” buttons above.

 To check if Free In-Store Pickup is an option for you, check the product page of the item you’re interested in. All eligible products will have the option "Free same-day pickup in-store" noted on the product page.

 We’re working to increase the number of stores offering these services.

As soon as we start packing your order we will send you a shipping confirmation email with your receipt, shipping details and a link to track your parcel online. 

You will also be able to track your order under ‘Orders’ when you sign in at My Account. 
 
Please note, it can take a few days before the tracking information is uploaded.

Depending on your location and your delivery method, one of the following partners will be delivering your order: USPS, DHL, GLS or UPS. There is no way to select your carrier, this is optimized to get you your package as soon as possible.

Once your order is confirmed, we are unable to make any changes, including the delivery address and the delivery option. 

However, you may be able to cancel your order and place a new one as we have a short grace period. 

Sign in to My Account and view your online orders under My Purchases. If the ‘Cancel Order’ button is visible, you may select this option and your order will be cancelled. If the button is not visible, it is too late to cancel as processing has begun. Should you need to, you can learn more about our return options here.

Missing item or order

• Be sure to check your order and delivery confirmation, as some items may be out of stock or coming separately.

• For missing orders, double check the tracking info for further details. Also be sure to check with your neighbors and in any common areas.

• Sometimes the carrier can mark packages as delivered before they have reached the final state of delivery. Please wait 48 hours from when your package was marked “Delivered” to confirm that this was the case.

If your package or item is still missing, contact us to report your missing item/order and to get help with reordering (including all previously used discounts)

I received the wrong size or item

Please reach out to Customer Service for assistance.

Standard shipping options will apply: Delivery is only available in the Continental US.

Large furniture items cannot be delivered to P.O. boxes, Pick Up Points, or Click and Collect locations.

Standard delivery fees apply to Furniture and Lighting. This assortment can only be shipped via Standard Shipping.

H&M HOME furniture items can only be shipped with Standard shipping. If your order was canceled, and you live within the continental US, please replace your order with standard shipping.

H&M HOME furniture items can only be shipped with Standard shipping. If your shipping method was downgraded it is because you had an item in your order that could not be shipped with your selected method.