RETURNS OF ONLINE PURCHASES
You have 30 days to decide if an item is right for you. H&M will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Cosmetics and underwear/swimwear bottoms are final sale for hygienic reasons.
Please note, special collections and designer collaborations may be subject to a return policy, that may differ from our standard return policy above
RETURN IN STORE
Returns in store are free. Just bring the e-receipt or the packing
slip along with the item(s) you wish to return to any H&M US
store, except Puerto Rico.
If there are any issues with your order, such as wrong or missing items, please return via mail, not in store.
RETURN BY MAIL
Your package contains a Packing Slip with everything you need to make a return. This includes a Return Form, which must accompany your return.
The easiest way to return by mail is via USPS, using the self-adhesive return label found on your Packing Slip. This label is pre-paid and pre-addressed, and the return shipping fee of $5.99 will automatically be deducted from your refund. If you have used or lost the pre-paid return label or the Return Form, please contact us. You can also print a new return form here.
If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. H&M is not responsible for packages sent with a return label not provided by H&M. H&M does not accept C.O.D. deliveries.
Refunds for online purchases
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
REFUNDS WHEN PAID WITH GIFT CARDS
If you want to return items that were paid for using only H&M Gift Cards, then you will be issued an e-gift card with an updated balance, even if you paid with a physical gift card. You will receive your new H&M E-Gift Card via email. If you used a combination of payment methods, you will be refunded to an e-gift card first. For example, if you used a combination of gift card and credit card, the return amount will be added to a gift card first. The rest will be refunded to the credit card you used at the time of purchase.
H&M Gift Card & Credit Card
If you used a combination of payment methods, you will first be refunded to a physical gift card or a merchandise card. The rest will be refunded to the credit card you used at the time of purchase.
However, if you wish to be refunded the exact same way as you paid at purchase, you are always welcome to return via other options recommended on your Delivery note.
Example. If you have ordered items for 400 and paid 200 with a gift card and 200 with a credit card and later return items for a value of 300, you will receive 200 to a new gift card and 100 to the credit card you used at the time of purchase.
REFUNDS WHEN PAID WITH PAYPAL
If you paid with PayPal, we will refund the balance to your PayPal