WE HAVE SOME GOOD NEWS!
After a challenging time, we're happy to announce that we're starting to open some of our stores!
We currently have select stores open in Alabama, Alaska, Arizona, Arkansas, Colorado, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, and West Virginia. To see if the store nearest you has re-opened, click here.
Please keep in mind that things aren't quite back to normal yet, so some services may not be available. We're so looking forward to seeing you again!
As always, we are committed to serving you on hm.com. In order to make your shopping experience as worry-free as possible, we would like you to know that:
- We are currently offering free shipping on orders of $40 or more for the time being, and free returns on all hm.com orders.
- Due to extra precautions we're taking in our warehouses, it is taking a little longer to ship orders and process returns. Our delivery options are currently limited to standard shipping.
- We have extended our online and in-store return policy indefinitely until further notice. We will accept online returns via USPS only. Upon the re-opening of our stores, we will accept all store returns with the original hangtags and valid receipt.
- We have additional health and safety measures in place to protect our logistics team, including staggered break times, expanded workspaces and increased cleanings. Our delivery carriers have also adapted their processes by keeping a safe distance and not requiring a signature for packages.
Please see answers below on how the current situation may impact your H&M shopping experience.
We sincerely apologize for any inconvenience and hope that you can bear with us during this unusual time.
Thank you for your continued loyalty and support.