After a challenging time, we're happy to announce that most of our stores have reopened!

To see if your local H&M is open, click here. Please keep in mind that things aren't quite back to normal yet, so some services may not be available. We're looking forward to seeing you again soon!

In-store shopping: 

• In locations where there is no longer a mandatory mask order in place, vaccinated customers may shop in our stores without a mask.
• The majority of our fitting rooms have reopened with new guidelines in place for everyone's safety and comfort. Please follow all instructions while in stores. Thanks in advance for your flexibility.
• We have implemented new safety measures for staff, including social distant checkout lines and cashless checkout.
• Garment Recycling has resumed for all store locations!

Online shopping:

• All of our shipping options are currently available. Visit our Delivery page for more details.
  
• We have additional health and safety measures in place to protect our logistics team, including staggered break times, expanded workspaces and increased cleanings.
• Our delivery carriers have also adapted their processes by keeping a safe distance and not requiring a signature for packages.

Returns:

• We accept online returns via USPS and at any of our stores. Please note: H&M HOME products purchased online must be returned via mail only. We will accept all store returns in-store, with the original hangtags and valid receipt.
• Due to extra precautions we're taking in our warehouses, it is taking a little longer to process refunds. You will receive an email once your return has been processed. We appreciate your patience.

Please see answers below for additional information on how the current situation may impact your H&M shopping experience.

We sincerely apologize for any inconvenience and hope that you’ll bear with us during this unusual time.

Thank you for your continued loyalty and support.

Love, 

H&M