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WE HAVE SOME GOOD NEWS!

After a challenging time, we're happy to announce that most of our stores have reopened!

To see if your local H&M is open, click here. Please keep in mind that things aren't quite back to normal yet, so some services may not be available. We're looking forward to seeing you again soon!

In-store shopping: 

  • In locations where there is no longer a mandatory mask order in place, vaccinated customers may shop in our stores without a mask.
  • The majority of our fitting rooms have reopened with new guidelines in place for everyone's safety and comfort. Please follow all instructions while in stores. Thanks in advance for your flexibility.
  • We have implemented new safety measures for staff, including social distant checkout lines and cashless checkout.
  • Garment Recycling has resumed for all store locations!

Online shopping:

  • All of our shipping options are currently available. Visit our Delivery page for more details.
  • We have additional health and safety measures in place to protect our logistics team, including staggered break times, expanded workspaces and increased cleanings.
  • Our delivery carriers have also adapted their processes by keeping a safe distance and not requiring a signature for packages.

Returns:

  • We accept online returns via USPS and at any of our stores. Please note: H&M HOME products purchased online must be returned via mail only. We will accept all store returns in-store, with the original hangtags and valid receipt.
  • Due to extra precautions we're taking in our warehouses, it is taking a little longer to process refunds. You will receive an email once your return has been processed. We appreciate your patience.

Please see answers below for additional information on how the current situation may impact your H&M shopping experience.

We sincerely apologize for any inconvenience and hope that you’ll bear with us during this unusual time.

Thank you for your continued loyalty and support.

Love, 

H&M

  • Most of our stores have reopened. To see if your local H&M is open, please check our Store Locator. In order to ensure everyone's well-being, we kindly ask you to keep the safety measures listed above in mind.
  • Yes, you are welcome to return items purchased online in any H&M store. 
  • Yes, our Garment Collecting program has resumed! We are happy to collect your unwanted garments and textiles. 
  • Yes, hm.com is open 24/7!
  • We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers.

    Our delivery services are also working hard to adapt during this time including maintaining a safe distance when delivering packages, and not requiring a signature for packages.

  • Yes! Visit our Delivery page for more details.
  • Please confirm your shipping address in the checkout stage. We are unable to make any changes after an order is placed.
  • We aim to refund all online orders within 14 days of you returning the items, but due to increased safety measures, this is currently taking longer than expected. You will receive an email once your return has been processed at our warehouse. You will then be refunded to your original payment method.
  • You may experience a delay in receiving your package as we’ve implemented additional measures to ensure the health and safety of you and our distribution center teams. Please visit our delivery page for the most updated timeframes. Thank you for your understanding.

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