Scan & Go Terms & Conditions

The App enables You to scan and pay for items in Your local H&M shop via Your mobile phone. Only persons of legal age, 18 years or older, who are not under guardianship, or persons, 16 years or older, that has the consent form their parents or legal guardian to make the purchase, can purchase items via scan & go.

Please note that a purchase You make via the App is a purchase made from the local store, and not H&M Hennes & Mauritz GBC AB that provides this App. Same purchasing conditions that applies for a regular purchase at the local store applies for a purchase in the store using the App. If You have any questions about returns, defects, or other, please contact the local store where the purchase was made. 

When You scan an item it will automatically be added to Your virtual shopping basket. In order to purchase the item(s) in Your virtual shopping basket, You need to proceed to the checkout feature and pay using Your selected payment option. Payment must be made in full before leaving the store with Your purchased items. 

When Your purchase is completed, You will receive a digital receipt to Your H&M account in the App. You accept that You will automatically receive a digital receipt, and not a paper receipt, as proof of Your purchase. 

You are responsible to ensure that You scan all item(s) You wish to purchase correctly. If You have any issues with scanning or completing Your purchase, please contact a member of staff in the store. 

Some member offers and/or tax exempts are not possible to apply in app. In case such member offer or exempt is wished for to be applied please use the regular point of sale.

We may conduct checks (including checking of Your bags and comparing the items in Your bag to Your receipt and rescanning all the items in Your bag) as You leave the store, or take other steps to verify proper use of the App and/or checkout process. Please understand that this does not imply that we suspect You of any wrongdoing, it is simply to ensure that we provide the highest quality service. If there is a difference between Your scan and any re-scan carried out by a member of staff, the re-scan will be decisive.