See something you like? Use Visual Search in the H&amp;M app to explore what we have to offer by using your own photos. It recognizes patterns, colors, items, and gives you a list of matching or similar items in stock! &nbsp;
HOW TO VISUAL SEARCH:
1. Open the H&amp;M app on your smartphone
2. Tap the camera icon on the top right corner
3. Snap or upload a photo from your library
4. Crop the image if you want to set focus on a specific area
5. Tap search to upload your photo
6. View a list of similar or matching items in stock at hm.com
7. Filter or sort to refine your search result &nbsp;
<a href="https://itunes.apple.com/us/app/h-m-app/id834465911" target="_blank">Download H&amp;M app (iOS)</a> 
<a href="https://play.google.com/store/apps/details?id=com.hm.goe" target="_blank">Download H&amp;M app (Android)</a>

Find an item by scanning the barcode with our ‘Scan’ feature
HOW TO SCAN
1. Open the H&amp;M app on your smartphone
2. Tap the scan icon (barcode) on the top right corner
3. Direct your smartphone towards the price tag of the item you want to know more about
4. To scan the item, make sure to fit the barcode in the frame
5. The product page will appear if the scanned item is available at hm.com
6. If available, you can buy the item online or check if it’s available in any of our stores by using the “Find in store” feature.&nbsp;
7. If the item is unavailable online, you will receive a notification on your screen &nbsp;
<a href="https://itunes.apple.com/us/app/h-m-app/id834465911" target="_blank">Download H&amp;M app (iOS)</a>
<a href="https://play.google.com/store/apps/details?id=com.hm.goe" target="_blank">Download H&amp;M app (Android)</a>
&nbsp;

Check store availability near you with our ‘Find in-store’ feature
HOW TO USE FIND IN-STORE:
1. Open the H&amp;M app on your smartphone or visit hm.com on any device
2. Navigate to the item of interest
3. Locate “Find in-store” on the product page:
“Find in-store” is located below the color swatch (Please note, if the item is sold out in store or only available online, the Find in-store button will be greyed out). 
4. Select “Find in-store”
5. Search by text or map to check the items store availability in a specific area, city or store.
6. View a list or map view of all the stores that have the item in stock. Here you’ll also see which sizes that are available in each store, as well as the opening hours and address.
Please note that items can sell out quickly and the stock inventory is just an estimate.&nbsp; Please visit the store to know for sure.
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Fine opening ours, including holiday hours, <a href="https://www2.hm.com/en_us/customer-service/shopping-at-hm/store-locator.html">here on our&nbsp;store locator.</a>

H&amp;M has recycling boxes in all clothing stores around the world. All textiles are welcome – from all brands and in any condition. Drop off your unwanted textiles in a H&amp;M store in the garment-collecting box — usually next to the cash desks, and you’ll be rewarded with a 15% off voucher. Find out more&nbsp;<a href="https://www2.hm.com/en_us/sustainability-at-hm/our-work/close-the-loop.html">here</a>.

Delivery and pick up is free to an H&amp;M store for all customers.
For Ship to Store orders, we aim to deliver your package to your chosen H&amp;M store within 3-5 working days, Monday-Saturday. You will have seven days to pick up your order.
For 'Pick-up in store' orders placed before 4PM, your order will be ready the same day. You will have three days to pick up your order.
You will receive confirmation by text message and email.
Remember to bring your ID and your pick-up code as we are not able to hand over your package without it. You can identify yourself with: passport or driver's license, credit/debit card, utility bill, monthly statement. If someone else is going to pick up the package on your behalf, they must bring your ID and the pick-up code as well as their own ID.&nbsp;

You are always welcome to return or exchange for free in any H&amp;M store in the US. Please bring the e-receipt attached to your shipping confirmation email along with the item(s) you wish to return/exchange within 30 days of delivery. After 30 days, you will be eligible for exchange only at the current selling price. Items exchanged must be of equal or greater value.
If you have used Klarna or PayPal as the payment option, you need to make a new purchase in store and will later be refunded through Klarna or PayPal.

Yes,&nbsp;you can return in our stores free of charge.

Checking item availability in store is really easy. Make sure you’re on the product page and select the option to find the item in store. Once you’ve done that, enter address information to find local stores, and you’ll see stock availability. As our stock sells so quickly, what you see in our stock level might not be accurate when you get to store. To secure your item, you can check the product page for 'Pick-up in store' availability.

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