You can check to see if an online item is available in an H&M store. Find the item on hm.com and select it. On the product page, click “Find In-Store”, enter your location, and a list of H&M stores with available sizes will appear. Keep in mind that our items sell out quickly, and the stock level is just an estimate. For more information, click here.
 

Navigate H&M Online by clicking on the categories on the top and left hand side of the screen. If you are looking for something specific, simply type into the Search bar.

Browse through our selection and click on an item to be redirected to the individual product page. Here you can find information about available sizes, colors, and specific product details. In love with an item? Select a size and add it to your shopping bag!

Are you feeling uncertain about making a purchase and want to wait until tomorrow? No problem! All items you found today will be saved in your shopping bag for 7 days. However, these items are not reserved, so there is a risk that we might sell out in your size.

When you are ready to checkout, go to your shopping bag to review and place your order.

When you are happy with your final selection, click 'PROCEED TO CHECKOUT' to finalize your order.

If you want to use a discount, you can add this in checkout.

If you are a returning customer and have not yet signed into your account, you will be redirected to the sign in page.

New customers are asked to create a shopping account. This allows us to provide you with the best customer service possible and ensures that your future shopping experiences will be effortless.

Are you feeling uncertain about making a purchase and want to wait until tomorrow? No problem! All items you found today will be saved in your shopping bag for 7 days. However, these items are not reserved, so there is a risk that we might sell out in your size. Why not order now and see how the items look styled at home?

Now that you are signed in, you can select your shipping and payment option.  Please ensure you have entered the correct shipping address, as this cannot be changed after you have placed an order.

After selecting your shipping and payment methods, click 'PURCHASE' to complete your order. Your order is complete once you can view the order confirmation page on your screen.

Please note, an order cannot be cancelled or modified once it has been placed.

Once your order is confirmed, we are unable to make any changes, including the delivery address and the delivery option. 

However, you may be able to cancel your order and place a new one as we have a short grace period. 

Sign in to My Account and view your online orders under My Purchases. If the ‘Cancel Order’ button is visible, you may select this option and your order will be cancelled. If the button is not visible, it is too late to cancel as processing has begun. Please note that due to expedited processing times, any order shipped with Express or Next Day Shipping will not be able to be cancelled.

Should you need to, you can learn more about our return options here.